Dedicated-technical

Dedicated-technical

HELPDESK

Technical Support is a dedicated department in our company, made up of expert consultants and specialists in technical service. Technical Support is available during out of office hours according to the clients’ needs.

What do you gain?

  • individual notification panel for each client within the system
  • a dedicated assistant is assigned to each client
  • immediate telephone help for smaller issues

What makes us different?

  • Jira – a notification system available to customers
  • Up to date information about the status of your log
  • Remote assistance
  • Up to date information about the payment status
  • Being on time
  • Guaranteed assistance hours
  • Free trial available
  • A dedicated assistant for each customer

OUR CLIENTS TESTIMONIALS

  • (…) We can rely on the ongoing support from the implementation partner Kotrak, who have an excellent understanding of our needs and a professional attitude to our queries. We’re very satisfied with technical assistance provided by Kotrak specialists and recommend them as a reliable business partner.

    Krzysztof Bębenek, Promet

  • (…) currently we’re very satisfied with technical assistance provided by Kotrak’s specialists. We can constantly count on professional technical IT support. We’re happy with this service and recommend Kotrak as a trustworthy and reliable partner.”

    Mariusz Hanczka, Corin

KOTRAK GROUP IN NUMBERS

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WE OPERATE WORLDWIDE

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Do you have questions?

Fill the form

or call

+44 (0) 74 70 31 84 21

Do you have questions?

Fill the form

or call

+44 (0) 74 70 31 84 21